TERMS AND CONDITIONS
JEWELLERY WORKSHOP’S TERMS AND CONDITIONS
Health and Safety
For health and safety issues, persons with long hair will be asked to tie up their hair, and close-toed shoes should be worn during the making process.
In the case of accidentally causing minor cuts, not to worry, we have a first-aid kit in our gallery at all times.
Apply for Classes
Reservations has to be made for all classes in advance:
- For weekdays, please confirm your reservation with us the week before
- For weekends, we advise our clients to reserve your bookings 2 weeks ahead, since weekends are usually very popular.
Full payment has to be made before booking (either in person or bank transfer). If you wish to change your booking after it has been confirmed, please inform us 2 days before the original date of appointment. We allow no more than twice for an individual client to change their booking.
In the case of absence during confirmed workshop time, we regret to inform you that those clients will not be refunded.
Change of booking in less than 2 days before confirmed time slot will also not be refunded (unless with special reasons)
Exchange Policy for Online Store
We sincerely hope our customers will enjoy each and every piece of our jewellery, but in the case of any dissatisfaction with our merchandise, we offer exchange service for any other product of the same, or higher value (compensating the difference in value) within 20 days of your purchase.
We regret to inform you that we do not offer refunds, please be noted that we advise our customers to closely examine the piece of jewellery upon making your purchase.
We have utmost confidence in our designers and their work, and we hope you’ll feel the same for them, and for Obellery.
The responsibility of identifying the correct ring sizes lies with our customers, but we are happy to provide assistance to ease you through the process. Please feel free to proceed to ring size chart to find out what is your ring size.
All of our products will be posted by air mail via HongKong Post, you will be provided with a tracking number for your order once it has been dispatched. Once our designers have completed your order, they are expected to arrive at their destinations within 7- 10 days (depending on the region and location). If you would prefer your order sent via speed-post, please contact us via email prior to making your purchase.
Obellery cannot be held responsible for and delays caused by local country postal services or custom checks.